Designed to Soothe, Inspired by Stillness & loved by Aussies
Frequently Asked Questions
How does CalmPulse Device Works?
The device emits gentle pulses/vibrations that encourage your nervous system to shift from “stress mode” to rest mode.
This helps slow racing thoughts, soften tension, and promote a more restful inner state.
How quickly will I feel calmer after using the device?
Most users feel noticeably more relaxed within 5–15 minutes. For deeper results, use it daily before bedtime or during anxious moments.
Is it safe to use every day?
Yes — the CalmPulse Device is completely safe for daily use. It’s non-invasive, drug-free, and gentle on your body. If you have a pacemaker or medical implant, please consult your doctor first.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoptranquen@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
We’re here to provide practical, supportive wellness tools that help ease stress, reduce physical tension, and bring a sense of balance into everyday life. We believe that relief should feel simple, safe, and effective — and we’re committed to offering products that support your wellbeing gently, without overwhelm. Healing Starts with you.
Fast, Free & Secure Shipping Australia Wide
At Tranquen, we believe peace shouldn’t be postponed.
That’s why every order is shipped fast and free across Australia, thoughtfully packed with care to bring calm straight to your doorstep.
Your journey to deeper rest and inner balance begins the moment your Tranquen package arrives.